Patient Information


 

Your visit to Highland Park OB-GYN Associates involves a few special steps so that we can get to know you. To understand what to expect, please read through this page. You'll find all the practical information you need, such as a map and directions to our office, practice hours, payment policies and more.

Being well-prepared for your appointment will ensure that Dr. Steven Valfer and Dr. Regan Valfer has all needed information to provide the best possible care for you. It also will help relieve any unnecessary anxiety you may be feeling. Take some time to review our services and familiarize yourself with the doctors and their hospital affiliation. We look forward to your first visit.

Office Building: 

At our Northbrook Office, our Building Management has published signage at every entry way. They require a mask and or face shield to be worn when entering and throughout your visit to 60 Revere Drive, Northbrook Illinois.

We appreciate your compliance and understanding as we all navigate to keep each other safe by practicing social distancing, face covering, handwashing.

Appointments: 

Please arrive 15 minutes prior to your scheduled appointment so we can welcome you to our office and expedite your remaining paperwork and update all necessary information needed to see your physician.

We ask you to call our office at 847-272-7777 once you arrive and remain in your vehicle until an examining room is cleaned and is available. In the interim, our front office coordinator will ask Covid19 questions:

  • Have you or anyone in your household have or had symptoms of Shortness of Breath, Coughing or Fever in the last 14 days?
  • Have you or anyone in your household been exposed to Covid19?
  • Have you traveled via airplane, public transit in the last 14 days (2 weeks) or visited a quarantined travel advisory location?

A nurse will meet you at the entrance of Suite 750 to take your temperature. Normal Temperature by Age:

  • 11-65 years 96.6 - 99.7
  • >65 years 96.4 - 99.5

Temperature that exceeds above measures, will be asked to call the office back and reschedule their appointment once afebrile.

What to Bring:  

When you arrive for your appointments, please make sure to bring the following information:

  • Driver’s License or another photo I.D.
  • Insurance Card(s)
  • List of current medications (i.e., prescription medications and over-the-counter vitamins and supplements)
  • Method of Payment

Forms:  

Our office staff is dedicated and will assist you in determining which forms to complete for your upcoming appointment(s). We request patient forms are completed 5 days prior to your scheduled appointment to include a copy of your identification card, insurance card, referral and clinical information from another physician or facility.

Cancel or Reschedule Appointment:  

Recognizing that everyone's time is valuable and appointment time is limited, Highland Park OB-GYN Associates, LTD requests that you provide at least 24-hour notice if you are unable to keep your appointment. 

Each appointment missed prevents another patient from receiving medical care. Highland Park OB-GYN Associates, LTD will charge a fee of $50.00 for each appointment that isn't canceled at least 24 hours prior to the scheduled appointment. That fee will be billed to the patient; That fee is not covered by insurance. 

Late Arrival:

We respect the time of all our patients. We strive to stay on schedule so that you do not have to wait. If you arrive late to your appointment every effort will be made to see you the same day, however, you may be asked to wait or reschedule your appointment.

Highland Park OB-GYN Patient Portal:

Our patient portal was created to facilitate better communication with you and our office by providing convenient 24x7 access from the comfort and privacy of your own home or office. By registering and logging onto our patient portal, you'll be able view your health records, send messages, view statements and more.

Insurance and Billing:

Our office accepts a variety of health plans to include HMOs, PPOs, Medicare, commercial, etc.

Call your insurance company to confirm that your specific plan and policy is in network with Highland Park OB-GYN Associates, LTD and its physicians: Dr. Steven Valfer, M.D. and Dr. Regan Valfer, M.D.

Copay(s), Deductible(s) and Balance(s) will be collected at time of service. Our office staff understands the complexity of insurance and is dedicated to confirming your eligibility and benefit status prior to your visit and ask you to review your insurance benefit and coverage prior to your office visit. We accept cash, check, debit, American Express, Visa, Mastercard and Discover, and Apple Pay.

After Hours:

Please call 911 or go to the nearest hospital if your medical condition is life-threatening. Dr. Steven Valfer and Dr. Regan Valfer are on call 24/7 after hours for emergencies. Please call our MAIN OFFICE phone number at 847-272-7777 and you'll be connected to our answering service. Perfect Serve will assist you in leaving a message for the office or contacting Dr. Steven Valfer or Dr. Regan Valfer with your emergent needs.

Location
Highland Park Ob-Gyn Associates
60 Revere Drive, Suite 750
Northbrook, IL 60062
Phone: 847-272-7777
Fax: 847-272-7709
Office Hours

Get in touch

847-272-7777